TERMS & CONDITIONS

The VENDOR shall mean Mend A Bath International (Pty) Ltd.

The CUSTOMER shall mean a person/entity using the website and/or placing an order.

USE OF SITE

The CUSTOMER may only use this site to browse the content and make legitimate purchases, and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

DISCLAIMER OF WARRANTY

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

OUR RIGHTS

The VENDOR reserves the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to the CUSTOMER and the CUSTOMER confirms that the VENDOR shall not be liable to the CUSTOMER or any third party for any modification to or withdrawal of the Website; and/or
2. change these Terms and Conditions from time to time, and the CUSTOMER’s continued use of the Website (or any part of) following such change shall be deemed to be the CUSTOMER’s acceptance of such change. It is the CUSTOMER’s responsibility to check regularly to determine whether the Conditions have been changed. If the CUSTOMER does not agree to any change to the Conditions then the CUSTOMER must immediately stop using the Website.
3. The VENDOR will use reasonable endeavours to maintain the Website. The Website is subject to change from time to time. The CUSTOMER will not be eligible for any compensation because the CUSTOMER cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond the VENDOR’s control.

PRIVACY POLICY

The VENDOR is committed to protecting the CUSTOMER’s privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify CUSTOMERS, and to process their orders. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to a third party.

The Site may collect certain information about the CUSTOMER’s visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which the CUSTOMER accesses the Internet; the date and time of access to the Site; the pages accessed while at the Site and the Internet address of the Web site used to link directly to the VENDOR’s site. This information is used to help improve the Site, analyze trends, and administer the Site.

The VENDOR may need to change this policy from time to time in order to address new issues and reflect changes on the site. These changes will be posted here. Please refer back to this policy regularly. The VENDOR can be contacted about any questions or concerns regarding the privacy policy.

By using this website, the CUSTOMER signifies acceptance of the Privacy Policy. If the CUSTOMER does not agree to this policy, please don’t use the website. Continued use of the website following the posting of changes to these terms will imply acceptance of those changes.

COOKIE / TRACKING TECHNOLOGY

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how CUSTOMERS use the website. Cookies can also help customize the website for CUSTOMERS. Personal information cannot be collected via cookies and other tracking technology; however, if CUSTOMERS previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

THIRD PARTY LINKS

In an attempt to provide increased value to our CUSTOMERS, the VENDOR may provide links to other websites or resources. The CUSTOMER acknowledges and agrees that the VENDOR is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

PURCHASE & DELIVERY POLICY

Order processing will not begin until the VENDOR receives a confirmed order and full payment from the CUSTOMER.

When the CUSTOMER clicks to make a purchase with the VENDOR legal obligations arise and the CUSTOMER’s right to refund of monies charged to the CUSTOMER’s credit card or paid in any other way agreed by the VENDOR, are limited by the VENDOR’s terms & conditions. The CUSTOMER must not make any purchase through this site unless the CUSTOMER understands and agrees to all the VENDOR’s terms and conditions. Once payment for the purchase is made, it is deemed that the CUSTOMER has read and understood the terms and conditions for such purchase. If the CUSTOMER has any queries please contact the VENDOR before making any purchase for any product(s) through this website.

The CUSTOMER must supply the correct shipping address as title and risk will pass to the CUSTOMER once the order has left the VENDOR’s premises.

The VENDOR uses door-to-door couriers to addresses in South Africa. Once an order and payment has been received, an order will be dispatched within one working day, and should be delivered within 5 working days. Any action prohibiting delivery (e.g. strike action) beyond our control may increase the time taken for delivery. We do not accept any liability whatsoever for late delivery.

Orders for addresses outside South Africa will be processed interactively with the CUSTOMER, and delivery times will be determined once all documentation/payment requirements have been met.

Occasionally packages are returned to the VENDOR as undeliverable. Should this event take place every attempt will be made to contact the CUSTOMER to make arrangements for re-shipment.

PRODUCT AVAILABILITY

Lead time is dependent on stock availability. Should the VENDOR have stock available, orders will be dispatched within one working day provided payment is validated/received before 14:00 hours.

Every effort is made to effect shipment of orders timeously; however unforeseen circumstances may cause delays. Should such an occurrence occur the VENDOR will contact the CUSTOMER via e-mail and provide a revised shipping schedule.

RETURN / REFUND POLICY

Should the CUSTOMER, for any reason, wish to cancel the purchase, complete unused and undamaged kits may be returned to the VENDOR. The CUSTOMER must advise the VENDOR in writing (e-mail or fax) of such cancellation and any such cancellation must be signed by the person who made the original purchase. Freight charges to return the kit will be paid for by the CUSTOMER. A 10% handling fee will be charged on all returned kits. Returns will only be accepted within 21 days after the purchase date. On receipt of the kit, a refund transaction will be put through against the credit card used at the time of purchase.

A copy of the refund transaction will be sent to the e-mail address used at the time of the purchase.

PAYMENT & PRICING

All transactions will be processed in South African Rands (ZAR).

The total order price includes the purchase price plus any applicable sales tax and freight charges (on the day the order is dispatched).

The VENDOR reserves the right to change pricing at any time without prior notice.

CREDIT CARD

The VENDOR accepts payment methods as provided for in the PayFast system.

SECURITY POLICY

PayFast processes all payment transactions for the VENDOR. PayFast are PCI-DSS Level 1 Compliant, meaning that credit card payments are done in a secure environment, and they use Extended Validation SSL with 2048-bit encryption, the highest encryption level available.

PayFast is committed to keeping the VENDOR and CUSTOMER's sensitive information secure.

PayFast utilises Web Application Firewall (WAF) technologies to detect and stop malicious activity before it reaches their servers.

For more information about security and fraud, please visit www.payfast.co.za/security-fraud.

LAW

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

UPDATING OF THESE TERMS & CONDITIONS

The VENDOR reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the CUSTOMER’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The CUSTOMER’s continued use of this Website following the posting of changes or updates will be considered notice of the CUSTOMER’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

CONSENT

The CUSTOMER understands that all the designs and trademarks are registered to the VENDOR and hereby accepts the terms and conditions. The CUSTOMER undertakes not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should the CUSTOMER be found to be in violation of this agreement the CUSTOMER understands that the CUSTOMER will be held liable for all legal costs incurred by the VENDOR for any civil action or any legal action deemed necessary against the CUSTOMER.